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Account Information

Account Number:

Name of Registered Customer:

Supply Address:

Account Information

Account Number:

Name of Registered Customer:

Supply Address:

Application Progress Tracking

Track for the current status of your open account, close account, change of load and Autopay applications.

Customer Information

*Mandatory Field

Please enter Account Number / Serivce Order Number / Online Application Reference Number

Please enter Registered Landline/Mobile Number.

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Disclaimer: The tentative completion date(s) provided is / are for indication only. The actual completion date(s) depend(s) on various factors such as the readiness of customer's equipment and facilities for plant installation, the availability of necessary permission and approval from the relevant Government Department(s) and / or owner(s) of private land for the installation work etc. We will make every endeavour to provide electricity supply as early as possible, nonetheless, we cannot guarantee to complete the work by the tentative completion date(s). CLP shall not be liable for any loss, damages, claim or action whatsoever and howsoever arising, whether directly or indirectly, from the use of or reliance on the information provided in this system.

Application Progress Tracking Result

Submission Date Submission Date Application Type Current Status

Incorrect information inputted / No application record / The application record exceeds 24 months searching limit.

Tracking Information

Application Type

Electricity Supply Application

Application Type

Move Out Account Application

Application Type

Change of Load Application

Application Type

Autopay Application

Tracking Date

Submission Date

Online Application Reference Number

Service Order Number

Application Status

1
Application Received
2
Verification of Technical Information In Progress
3
Work In Progress
4
Customer To Make Installation Inspection Appointment
5
Installation Inspection Appointment Scheduled
6
Application Completed
1
Application Received
2
Final Bill To Be Issued
3
Application Completed
4
Refund Deposit Balance in Progress
5
Refund Deposit Balance Completed
6
Transfer Credit Balance in Progress
7
Transfer Credit Balance Completed
1
Application Received
2
Verification of Technical Information In Progress
3
Work In Progress
4
Customer To Make Installation Inspection Appointment
5
Installation Inspection Appointment Scheduled
6
Application Completed
1
Application Received
2
In Progress
3
Completed

Friendly Reminder

Additional Information

Disclaimer: The tentative completion date(s) provided is / are for indication only. The actual completion date(s) depend(s) on various factors such as the readiness of customer's equipment and facilities for plant installation, the availability of necessary permission and approval from the relevant Government Department(s) and / or owner(s) of private land for the installation work etc. We will make every endeavour to provide electricity supply as early as possible, nonetheless, we cannot guarantee to complete the work by the tentative completion date(s). CLP shall not be liable for any loss, damages, claim or action whatsoever and howsoever arising, whether directly or indirectly, from the use of or reliance on the information provided in this system.